TENTATIVE PROCESSING AND SHIPPING TIMES

Please Note:
Due to ongoing strikes, shipping delays may occur.

• DHL is currently on strike, so U.S. and international orders may take longer than usual to arrive as we are temporarily using alternate couriers.

• Canada Post is also on strike, so Canadian orders will be shipped via UPS or Purolator instead.

We appreciate your patience and understanding during this time!

Express/Priority Orders:

• USA & Canada: 3-7 business days. 1-2 business days processing, 2-5 business days shipping.
• International: 6-9 business days. 1-2 business days processing, 5-7 business days shipping. 

Standard International/Expedited Orders:

• USA: 6-12 business days. 3-5 business days processing, 3-7 business days shipping. 
• Canada: 6-12 business days. 3-5 business days processing, 3-7 business days shipping.  
• International: 10-15 business days. 3-5 business days processing, 7-10 business days shipping.

Important: Weekends and holidays are not included in processing and shipping times. During sales and holiday periods, please allow up to 14 business days for processing.

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SHIPPING ADDRESSES

Please ensure your shipping address is complete and accurate. We may not be able to accommodate address changes after your order is placed. Be sure to include and verify any apartment numbers.

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SHIPPING RATES

Shipping rates are calculated at checkout.
- Free shipping on orders over $500 USD (US & Canada).
- Signature confirmation is available upon request.

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CUSTOM CHARGES

Shipments crossing international borders may be subject to duties and taxes, as imposed by the destination country’s government. These charges are your responsibility and are not covered by OFUURE.

Shipping fees paid at checkout do not include duties and taxes, which are payable directly to your government upon delivery. Please note that shipping fees are non-refundable, and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels.

A handling fee will be applied to orders that are refused or returned due to incomplete or incorrect addresses.

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PRE-ORDER ITEMS

Pre-order items will have a "Shipping Starts" date in their description, indicating when they will begin shipping.
- Processing time for express orders is 1-2 business days from this date, and 3-5 business days for standard orders.
- If your order contains a pre-order item, the entire order will ship together unless you opt to split the shipment, which will incur additional shipping charges.

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ITEM NOT DELIVERED?

If you haven’t received your order within the estimated delivery time, please allow an additional 2-3 days for potential delays.

If you still need assistance after contacting the shipping company, feel free to reach out to us at help@ofuure.com and our team will gladly assist you.

For further inquiries, you can also contact:
- Canada Post: 1-866-607-6301 (416-979-3033 for Toronto residents).
- DHL: 1-855-345-7447.
- USPS: 1-800-275-8777 (ASK-USPS).