Black Friday 2024 Policies

Sale starts NOV 15TH 12:00am EST

Save up to 70% off.

All sales are final.

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Toronto, Ontario

Express/Priority orders

1-3 Business days processing and

1-3 Business days shipping, overall time 2-6 business days (US and Canada)
4-7 Business days shipping, overall time 5-10 business days (Europe)
4-7 Business days shipping, overall time 5-10 business days (Australia & International)

Standard International/Expedited orders

3-7 Business days processing and

3-5 Business days shipping, overall time 6-12 business days (US)
3-7 Business days shipping, overall time 6-14 business days (Canada)
6-8 Business days shipping, overall time 9-15 business days (Europe)
6-8 Business days shipping, overall time 9-15 business days (Australia & International)

Weekends and holidays not included

Please allow up to 14 business days during holidays and sales.

We ship all our US and International EXPRESS packages with DHL, and Canadian orders with Canadapost.

Please check out On Demand Delivery you can use this tool to update address, choose delivery time and location etc

EDITING ORDERS

We will not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes and quantities.

PRE-ORDER ITEMS

If your order has a pre-order item in it, the whole order will start processing to ship on the pre-order date provided on the website

ORDER CANCELLATION

We unfortunately will not be allowing order cancellation during our Pre black day sales. This means that once your order has been placed, you will be unable to cancel it

SIZE GUIDE

TIP

for gathered/flair skirts, your waist measurement is the most important measurement
for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement
for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor.
for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
most of our clothes are made from ankara fabric which is 100% cotton so it has no stretch
please contact us if you are unsure of your correct size

FAQs

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General Inquiries - hello@ofuure.com

Order Inquiries - customerservice@ofuure.com

Press & Collaborations - admin@ofuure.com

Wholesale - wholesale@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST or DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE make custom orders?

We do not customize swimwear.
Unfortunately, we don’t customize our items, they ship as they are.
for custom orders please contact us via this form

We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

INTERNATIONAL ORDERS

CUSTOM CHARGES (SOUTH AMERICA, EUROPE, ASIA, AUSTRALIA, AFRICA)

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.

This doesn't apply to Canada and USA

NEW PAJAMAS

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