ONLY APPROVED RETURN REQUESTS WILL BE PROCESSED FOR A REFUND OR STORE CREDIT
Our policy lasts 14 days after delivery date, If 14 days have gone by since your purchase, unfortunately we can’t approve a return request.
Items must be received back at the return address within 30 days of delivery date to receive a store credit, or refund.
if an item is received after the 30 days has passed, you'll be charged a 50% restocking fee.
Pack your item(s) securely in the original product packaging, if possible.
All items must be returned in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.
Fill out the return card and include it in your package.
We do not accept returns on clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.
Order/ return processing times are slightly longer, during sale events and holidays.
EXCHANGES & STORE CREDIT
We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.
We will issue you a store credit once we've received your return. You'll be able to use this to order another item.
The store credit never expires.
Refunds will be credited back to the original payment method. (debit card, credit or PayPal)
Returns for refund will be processed within 5-7 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction. This will vary from bank to bank.
Shipping costs will only be refunded if there is an error with the order.
All Items returned for refund will be charged a $10 restocking fee.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide free return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address, and will be deducted from your refund.
We do not accept returns on clearance items (final sale), for refunds, they will be sent back to you, or you'll be charge a 50% restocking fee.
Contact us within 2 days of receiving your package at email@example.com
Contact us within 24 hours to cancel your order.
Our prices change in response to demand, fashion trends,inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.
U.S SHIPMENTS AND RETURNS
all packages are shipped from canada with a company called chitchatsyou can see how it works here https://chitchats.com/how
we use this company so we are able to get packages quickly to the u.s at cheaper rates, as opposed to using canada post which is double the price and double the time
they assign a from U.S 'from' address but returns cannot be accepted at that address
when you get your tracking number, you can see it starts from Toronto, Canada and then it is taken to niagara falls, NY and then dropped off at USPS
* if you receive a defective item or the wrong item please email us at firstname.lastname@example.org with your order number and details *
If after contacting your local post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
for gathered/flair skirts, your waist measurement is the most important measurement
for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement
for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor.
for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measuremnt ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
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