LOLA Mermaid Maxi Infinity

ALL RETURNS ARE PROCESSED THROUGH THE RETURN PORTAL 

ONLY APPROVED RETURN REQUESTS WILL BE PROCESSED FOR A REFUND OR STORE CREDIT

RETURNS

OOur policy lasts 14 days after delivery date, If 14 days have gone by since your purchase, unfortunately we can’t approve a return request.

Items must be received back at the return address within 30 days of delivery date to receive a store credit, or refund.

if an item is received after the 30 days has passed, you'll be charged a 50% restocking fee.

Pack your item(s) securely in the original product packaging, if possible. 

All items must be returned in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.

Fill out the return card and include it in your package.  

We do not accept returns on clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Order/ return processing times are slightly longer, during sale events and holidays.

EXCHANGES & STORE CREDIT

We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.

We will issue you a store credit  once we've received your return. You'll be able to use this to order another item.

The store credit never expires.

REFUNDS

Refunds will be credited back to the original payment method. (debit card, credit or PayPal)

Returns for refund will be processed within 5-7 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction. This will vary from bank to bank.

Shipping costs will only be refunded if there is an error with the order

All Items returned for refunds will be charged a handling fee of  $5 for Canada, $10 for U.S and $15 for other countries.

Items advertised as Free shipping that are returned for refund will be charged an additional handling fee. For CA it is $5 for U.S it is $8. Other countries is $10.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide free return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address, and will be deducted from your refund.

SALE ITEMS

We do not accept returns on clearance items (final sale), for refunds, they will be sent back to you, or you'll be charge a 50% restocking fee.

DAMAGED ITEMS

Contact us within 2 days of receiving your package at hello@ofuure.com

CANCELLATION

Contact us within 24 hours to cancel your order.

PRICE ADJUSTMENTS

Our prices change in response to demand, fashion trends,inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.

U.S SHIPMENTS AND RETURNS

all packages are shipped from canada with a company called chitchatsyou can see how it works here https://chitchats.com/how
we use this company so we are able to get packages quickly to the u.s at cheaper rates, as opposed to using canada post which is double the price and double the time 
they assign a from U.S 'from' address but returns cannot be accepted at that address
when you get your tracking number, you can see it starts from Toronto, Canada and then it is taken to niagara falls, NY and then dropped off at USPS

* if you receive a defective item or the wrong item please email us at hello@ofuure.com with your order number and details *

We ship worldwide

Please allow processing of 2-5 business days for orders to be shipped.

Order processing times are slightly longer, during sale events and holidays.

Canada-$7 flat rate shipping 2-7 business days

free shipping on orders above $200

U.S-$10 flat rate shipping 3-7 business days

free shipping on orders above $200

* If your delivery address is prone to LOST or STOLEN packages, please choose shipping with signature, so the package is handed over and signed for.

We will not be held responsible for lost or stolen packages.

DHL shipments automatically have signature*

International shipping rates are calculated at checkout

We will now be using DHL express to ship our international orders, orders will arrive between 3-6 business days worldwide!

EXPRESS ORDERS ARE SHIPPED WITH DHL EXPRESS AND ORDERS HAVE TO BE PLACED BY 12PM TO GO OUT THE SAME DAY.

PACKAGES WILL NOT BE PICKED UP OR DELIVERED ON WEEKENDS

U.S SHIPMENTS AND RETURNS

all packages are shipped from canada with a company called chitchats, you can see how it works here https://chitchats.com/how


we use this company so we are able to get packages quickly to the u.s at cheaper rates, as opposed to using canada post which is double the price and double the time 

they assign a from U.S 'from' address but returns cannot be accepted at that address


when you get your tracking number, you can see it starts from Toronto, Canada and then it is taken to niagara falls, NY and then dropped off at USPS

S -   Bust: 34-36     Waist: 26-28     Hips: 36-38

M -   Bust: 37-39     Waist: 29-31     Hips: 39-41

L -    Bust: 40-42     Waist: 32-34    Hips: 42-44

1X -  Bust: 43-45     Waist: 36-38     Hips: 45-48

2X - Bust: 46-48     Waist: 40-42     Hips: 49-51

3X - Bust: 49-51     Waist: 44-46     Hips: 52-54

TIPS

• for gathered/flair skirts, your waist measurement is the most important measurement 
• for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement 
• for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measuremnt ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
• your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor.