How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

You can fill out this form to contact us here 

I have not received my order?

If after contacting your local post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

For Canadian orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

For U.S orders shipped with Chitchats(USPS): please call USPS  1-800-ASK-USPS® (1-800-275-8777)  with your USPS tracking number and they’ll be able to help you

For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you 

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns and photos.

Does OFUURE  make custom  orders?

• We do not customize swimwear.

• For custom orders please contact us via this form 

• We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at customerservice@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

 Privacy policy 

Here are our tutorial videos showing our go-to ways to style the ÖFUURË infinity outfits.

INFINITY TUTORIAL

INFINITY TUTORIAL 2

And we would also love to see how you style your ÖFUURË pieces!

Please send us a picture or tag us on Instagram! @ofuure

Stay fabulous!

Please allow processing time of up to 10  business days for your order to be shipped (because of the covid-19 pandemic and restrictions and delays we now have with the shipping companies)

We are fulfilling orders and sending tracking numbers in batches every week, please allow up to 5 days after receiving your tracking number to receive shipping updates, before contacting us.

Chitchats (usps) will pick up Flat rate U.S orders on Fridays.

Dhl and Canadapost will pick up Express, International and Canadian orders on Tuesdays and Thursdays.

The health and safety of our Team and our #OfuureQueens is our priority!

TIP

• for gathered/flair skirts, your waist measurement is the most important measurement 
• for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement 
• for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
• your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor. 
• for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
• for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measuremnt ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.