RETURNS
Our policy lasts 14 days, If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit, or refund.
Pack your item(s) securely in the original product packaging, if possible.
All items must be returned in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.
Fill out the return card and include it in your package.
We do not accept returns on clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.
EXCHANGES & STORE CREDIT
We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.
We will issue you a store credit once we've received your return. You'll be able to use this to order another item.
The store credit never expires.
REFUNDS
Refunds will be credited back to the original payment method. (debit card, credit or PayPal)
Returns for refund will be processed within 3-5 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction. This will vary from bank to bank.
Shipping costs will only be refunded if there is an error with the order
All Items returned for refund will be charged a handling fee. The fees are $8 for Canada, $12 for U.S and $20 for other countries.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address, and will be deducted from your refund
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.
Please allow processing of 2-3 business days for orders to be shipped.
Order processing times are slightly longer, during sale events and holidays.
SALE ITEMS
We do not accept returns on clearance items (final sale).
DAMAGED ITEMS
Contact us within 2 days of receiving your package at customerserivice@ofuure.com
CANCELLATION
Contact us within 24 hours to cancel your order.
PRICE ADJUSTMENTS
Our prices change in response to demand, fashion trends,inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.
