PROCESSING TIME

Please allow processing of up to 5 business days for orders to be shipped.

Orders will be shipped with shipping method chosen at order checkout.

BOXING DAY FREE GIFTS AND COUPONS

Items are already marked down so use use of additional coupon codes have been limited. We are offering free gifts for orders $100 and above with different gift options for different thresholds for Black Friday purchases.

🛒 Free gift is not added to the cart, only when customer is checking out. Please note the free gift won't work with discount coupons, and custom checkout solution (incl. PayPal Express).

We unfortunately cannot add free gifts after the order is placed.

RETURNS

Boxing day Orders (DEC 26TH 2019- JAN 10TH 2020) can only be returned for an exchange or store credit.

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General enquiry: hello@ofuure.com

Order enquiry: customerservice@ofuure.com

Press + Events: admin@ofuure.com

Business/Wholesale Inquiries: admin@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE  make custom  orders?

• We do not customize swimwear.

• Unfortunately, we don’t customize our items, they ship as they are.

• for custom orders please contact us via this form 

• We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter we email you your special discount code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at hello@ofuure.com and we will be glad to help you.

 Privacy policy 

Here are our tutorial videos showing our go-to ways to style the ÖFUURË infinity outfits.

INFINITY TUTORIAL

INFINITY TUTORIAL 2

And we would also love to see how you style your ÖFUURË pieces!

Please send us a picture or tag us on Instagram! @ofuure

Stay fabulous!

TIP

• for gathered/flair skirts, your waist measurement is the most important measurement 
• for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement 
• for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
• your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor. 
• for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
• for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measuremnt ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.