Delivery Policy

Processing time

Please allow 3-5 business days for your order to be processed, after which it will be shipped out.

Shipping rates

Calculated at checkout and vary depending on your delivery location.

Pre-Order Items

Items listed as ‘PRE-ORDER’ have longer processing times. Dispatch dates are stated in the product description and vary between items.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.

Customs Charges

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.